Privacy Policy

Protect Your Property Pty Ltd

Thank you for visiting the Protect Your Property website.

At Protect Your Property, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the National Privacy Principles (“NPPs”) as contained in the Privacy Act 1988. The NPPs detail how personal information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.

“Personal information” is information, or an opinion, that identifies an individual, or from which a person’s identity could be ascertained.

This policy details how Protect Your Property manages your personal information submitted through its Site, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries.

Collecting Personal Information about you

Protect Your Property collects personal information from you submitted through its Site. However, we aim only to collect personal information that is necessary to supply you with the goods and services that you have contracted or requested us to provide.

The type of personal information collected will depend on the goods and services you have asked us to provide, or may be interested in. The type of personal information we collect includes names, addresses, telephone, email addresses and credit card details.

While we endeavor to collect personal information only from the individual involved, in some instances we may also receive personal information about you from third parties. Where we receive, (and retain) or use your personal information received from third parties, we hold and use this information for Protect Your Property business purposes only.

How do we use your personal information?

Protect Your Property will use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and services ordered, and to complete the services we provide. We also use your personal information to verify your identity and to conduct appropriate checks for credit worthiness and fraud.

Within Protect Your Property, we also use and disclose your personal information for the purposes of performing our administration and other operations, including accounting and credit/reference checks, marketing, record keeping, market research and website traffic analysis.

In some cases we may disclose your personal information to third parties, but only if it is required to complete the transaction you have entered into. For example, we will disclose your personal information to banking institutions (to verify and process your payments).

We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.

If you choose not to provide us with your personal information, we may not be able to answer and follow up your enquiry, provide you with goods and services ordered, or complete the transaction you have entered into.

Storage and Security

Your personal information submitted through the Site is stored electronically, on paper, or both. Protect Your Property has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your personal information is protected. Data stored electronically is protected by firewalls, and access to our electronic records is limited by passwords. Only staff with the relevant passwords will have access to all information on the system.

Your personal information is stored within secure premises with a monitored alarm system. Internally, steps are taken to ensure access to personal information is limited, including filing hard copy information in a locked cabinet.

Access & Correction

We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal information.

Privacy Concerns or Complaints

If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our office for assistance.

How to Contact Us

You can contact us at the following address:

Privacy Officer
Protect Your Property
Postal: PO Box 60 Glen Iris, Victoria 3146
Ph: 1300 798 183
June 2012